Business Operations Director

Hybrid Full TimeCardiff, WalesBBC

Change is the only constant, and few areas exemplify this more than BBC Nations, one of the largest divisions in the BBC.   With around 5000 staff working for the BBC in Scotland, Wales, Northern Ireland and locally within England, the Nations teams deliver local, regional and national services to millions of people each day on TV, radio and online.

The Business Operation team, led by the Nations Chief Operating Officer (COO), consists of c900 staff, who are embedded within each of the Nation’s Business Operations are responsible for directly running the core operations (craft, scheduling, business support, technology and projects) to support content production across multiple sites.  They also work closely with corporate functions including HR, Finance, Technology and Property to ensure the department achieves its strategic and operational aims.

We are looking for a Business Operations Director who will provide strong strategic and operational leadership and support to the Director, Wales and work with the Nations COO to support managing risk, business continuity, sustainability, inclusion and change programmes across the division.

Key Responsibilities and Accountabilities

The Business Operations Director, Wales has strategic oversight of the day-to-day processes, systems and business disciplines, to ensure best practice, compliance and the most efficient use of resources and money.

As a senior member of both the Wales Executive and the Nations COO Senior Leadership Team, the Business Operations Director will provide inspirational leadership (c200 employees) and actively champion collaboration, creativity and diversity across the BBC.

From strategic oversight to transformational change this is an exceptionally varied and impactful leadership role.

You’ll be responsible for (but not limited to):

  • The operational and business systems infrastructure, being the key contact with the pan-BBC Technology Group and collaboratively delivering efficient and modern ways of working
  • Leading on the use of data to drive business decisions focusing on new tools and processes to optimise efficiency
  • Manage a diverse group of key senior stakeholders adopting a collaborative and results driven approach to these relationships
  • Identify opportunities to maximize the creative and commercial potential of our resources and facilities at BBC Wales and across the wider division
  • Provide strategic advice and support to both the Nation COO and the Director of BBC Wales and their teams as they work towards delivering the priorities of the BBC Group
  • Lead sustainability plans, both the wider change programme to achieve the BBC’s Net Zero targets, whilst driving specific and tangible change in the operational areas of the business
  • Provide professional leadership acting as a role model to their teams and colleagues whilst leading on the vision of creating a more diverse and inclusive workforce

Knowledge, Skills, Training & Experience

We’re looking for an…

  • Experienced people leader, ideally from the media or digital sector having managed a significant portfolio of activity within a sizeable and complex organisation
  • Experience of leading organisational transformation as well as risk management

To succeed in this role, you’ll need…

  • A strong track record of leading improvements and business performance
  • A successful track record of implementing business and organisational improvements supported by function wide KPI’s
  • A convincing and persuasive communicator at senior levels able to establish effective and collaborative relations across internal and external stakeholders

Someone who’s…

  • Strengths include analytical thinking, business partnering and creative problem solving
  • Passionate about and successful at tackling complex challenges and to be a part of setting the BBC up for future success

About The BBC

Our comprehensive benefits package includes:

  • An employer pension contribution of up to 10%
  • 25 days’ annual leave (based on full time hours) + bank holidays and the option to buy/sell additional days
  • Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare schemes
  • Employee assistance and well-being programmes
  • Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring
  • An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Disability Networks and many more
  • Flexible working arrangements, such as hybrid working, job sharing, flexi-time and compressed hours can be requested.

If you would benefit from discussing accessibility or adjustments, please let us know by contacting us on [email protected] with the job reference in the subject

Applications may be submitted in Welsh and any application submitted in Welsh will not be treated less favourably than an application submitted in English.

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the below document:

Diversity matters at the BBC. We have a working environment where we value and respect every individual’s unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please visit

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