Customer Enablement Manager

As a Customer Enablement Manager, you will be responsible for ensuring customers are set up for success when adopting our platforms. Your focus will be on designing and delivering scalable onboarding experiences, enabling customers to understand and use our products effectively from the outset.

Requirements

• Strong collaboration skills, with experience working across Product, Engineering, and Customer-facing teams
• Ability to simplify complex concepts and communicate them clearly to a range of audiences
• Experience working with tools such as Jira, Confluence, or similar platforms
• Comfortable working in environments with evolving products, priorities, and customer needs
• Strong organisational skills, with the ability to manage multiple initiatives and prioritise effectively
• Awareness of user experience principles and how customers interact with digital products
• Experience using modern tools to support content creation, analysis, or workflow efficiency, or a strong interest in adopting these approaches
• Experience in customer enablement, onboarding, customer experience, or a related role within a SaaS or technology environment
• Strong understanding of customer onboarding and adoption principles, particularly in scalable or product-led environments
• Experience creating customer-facing content such as guides, documentation, walkthroughs, or training materials
• Ability to analyse and interpret customer feedback (e.g. NPS, surveys, usage data) and translate this into actionable improvements