Customer Experience Associate

The Customer Experience Associate is a frontline support role responsible for delivering fast, accurate, and empathetic support to BioRender users across email, chat, and phone.

Requirements

• 1+ years of experience in customer service, ideally in a SaaS or technology environment
• Bachelor’s degree in the life sciences or a related field
• Clear, professional written and verbal communication
• Thorough and detail-oriented in troubleshooting, explaining options to users, and documenting knowledge for the team
• Comfort in a fast-paced environment where priorities shift quickly based on new information or changing timelines
• Initiative and ownership: voices ideas, challenges the status quo, and acts without waiting to be told
• Comfort with AI-driven support tools and a mindset toward leveraging automation to improve both efficiency and quality of support
• Collaborative and team-oriented: works toward shared outcomes, shares knowledge, and actively supports teammates