Customer Experience Specialist, Graphing

The Customer Experience Specialist, Graphing is a dedicated subject matter expert responsible for owning the support experience for BioRender’s data analysis product, serving as the primary point of contact for all inbound data analysis inquiries from users and internal teams.

Requirements

• Degree in data analysis, statistics, biostatistics, life sciences, or a related field with a strong quantitative foundation
• Working understanding of how data analysis and visualization are applied in the life sciences
• Hands-on experience with analytical tools such as GraphPad Prism or similar
• Experience in a customer-facing support or specialist role, preferably in a SaaS or technical product environment
• Strong written and verbal communication skills with the ability to adjust technical depth based on the audience