Customer Experience Team Lead

On Site Full TimeSherwood Park, Alberta, CanadaBIS Safety Software

BIS Safety Software is a SaaS company looking for a Customer Experience Team Lead who is eager to grow into the role, support a high-performing team, and put customers first in everything they do. The team is the heart of the client experience at BIS, and we want a leader who takes that seriously.

Requirements

  • Strong emotional intelligence with the ability to lead with empathy and compassion
  • Excellent communication skills and the ability to coach others on tone, empathy, and professionalism
  • Ability to lead with ownership, not just task completion – taking initiative and following through

Benefits

  • Employee Stock Ownership Plan (ESOP)
  • Full medical, dental, and vision coverage
  • Life insurance and disability insurance
  • Health spending account
  • Flexible working hours
  • On-the-job training and growth opportunities
  • Free on-site parking

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