Account Manager, Digital Marketing

As an Account Manager, you will be responsible for ensuring the growth, success, and satisfaction of our marketing services customers. You will leverage your experience as a AM and will serve as the primary point of contact, proactively addressing customer needs, resolving issues, building value, growing revenue by recommending enhanced services, and fostering long-term relationships.

Requirements

• Practice a solid understanding of clients’ digital marketing needs and objectives
• Develop lasting relationships and communications with customers
• Improve positive customer sentiment via NPS survey
• Identify areas that would improve future NPS survey results
• Anticipate and promptly respond to client inquiries and address their needs
• Proactively manage task queues related to customer deliverables
• Stay up-to-date on digital marketing trends, best practices, and industry changes

Benefits

• Four Medical plans
• MetLife Dental plans
• Vision plan
• Life Insurance
• Disability Insurance
• Paid Time Off
• Paid Parental Leave
• Retirement Savings: 401K
• Peer-to-peer Recognition