Manager, SMB Account Management (Retail)

We are seeking a results-driven and people-focused leader to manage a team of Retail Account Managers. As a team leader, you will oversee a high-performing group of 8–10 Account Managers, driving results in revenue expansion, software adoption, and churn reduction.

Requirements

• 8–10+ years of experience in Account Management, Sales, Business Development, or Marketing
• 3–5 years of direct people management experience in a quota-carrying or performance-driven environment
• Experience working with SMB or Mid-Market retail businesses
• A track record of consistently exceeding revenue and retention goals
• Strong coaching skills with demonstrated ability to improve performance across a team
• Experience working cross-functionally to resolve issues and improve processes
• Excellent written and verbal communication skills

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning