Sales Operations Analyst

Position Summary

Ensure the operational efficiency of the commercial area through sales data analysis, accurate execution of purchase orders (Order Desk), continuous improvement of commercial processes, and preparation of strategic reports. This role is responsible for maintaining data integrity, supporting sales operations, and ensuring constant communication with cross-functional teams.

Key Responsibilities

• Execute, review, and follow up on purchase orders (Order Desk), ensuring accuracy, policy compliance, and adherence to established timelines.
• Analyze operational and commercial data to identify deviations, opportunities, and areas for improvement.
• Provide support to sales operations and order management processes.
• Coordinate with Finance, Supply Chain, Logistics, and Pricing teams to ensure proper order execution and billing.
• Monitor open orders, invoicing status, and delivery performance.
• Prepare periodic reports on commercial performance, KPIs, and key metrics.
• Ensure data integrity, quality, and timely updates in systems, ERP, and CRM platforms.
• Actively participate in the review, standardization, and optimization of commercial processes.
• Ensure compliance with internal policies, procedures, and controls.
• Support internal and external audits by providing required information and documentation.

Requirements

• Bachelor’s degree in Business Administration, Industrial Engineering, Logistics, Finance, or a related field.
• Minimum of 2 years of experience in Sales Operations, Order Desk, Commercial Operations, or similar roles.
• Experience executing and managing purchase orders and order management processes.
• Advanced Excel skills (pivot tables, formulas, data analysis).
• Experience with ERP and/or CRM systems (SAP, JD Edwards, Salesforce, or similar).
• Knowledge of data analysis tools (Power BI is a plus).
• Advanced English proficiency (required).
• Strong analytical skills, attention to detail, and critical thinking.

Core Competencies / Skills

• Results-oriented mindset
• Effective communication
• Problem-solving skills
• Teamwork
• Commitment and accountability
• Adaptability

Position Conditions

• Temporary contract for 10 months.
• Operational–analytical role (no commission scheme).
• Constant interaction with local and regional teams.
• Based in Miami, Florida.
• Work Modality: On-site / Hybrid (depending on operational needs)

Tagged as: Data Analysis, Excel, Power BI, Salesforce