Technical Account Manager (TAM)

Bottomline is seeking a Technical Account Manager to join their Global Support team. The successful candidate will work with customers and internal stakeholders, managing a range of Bottomline’s customers across various products. The role requires experience in building and managing customer relationships, project management, and technical knowledge across software and hardware technologies.

Requirements

• Bachelor’s degree or equivalent work experience
• 3+ years working within a technical support team within a customer services environment or within a Customer Success/SaaS environment
• 2+ years’ experience providing dedicated bespoke technical support to customers
• Excellent verbal and written communication skills
• Ability to work effectively and professionally with customers in person as well as over the phone
• Exceptional interpersonal and relationship management skills
• Strong presentation and facilitation skills
• Demonstrated effectiveness working across infrastructures to achieve results
• Excellent business judgement and the demonstrated ability to think and act both strategically and tactically
• Self-motivated and reliable, with a strong independent work ethic
• Thoughtful problem-solving skills using Root Cause Analysis and Corrective Action processes/methods
• Record of driving projects to improve support-related processes and technical support experience
• Technical skills relevant to providing support to both SaaS and On-prem solutions