Customer Success Manager

As a Customer Success Manager at Brainlabs, you will champion software adoption and maximise the value of internal platforms like Cortex. This role is a unique opportunity to own the user feedback loop, design comprehensive training programmes, and establish KPIs that measure tech utilisation.

Requirements

• Relevant experience in Customer Success, product adoption, or internal training and onboarding
• Experience managing and delivering software rollout projects, including defining milestones, balancing different stakeholder needs, and coordinating training resources
• Proven ability to collect, arrange, interpret, and act on data to drive strategic decisions and increase overall adoption rates
• Demonstrated track record of cross-functional collaboration, specifically bridging the gap between engineering, product, and wider business teams
• Highly organised and capable of creating long-term strategies for scaling Customer Success efforts as the company grows
• A proactive problem-solver who can identify the top underutilised features and develop strategies to increase their adoption
• A strong collaborator who can continuously work with the Global Product Manager and Cortex Product Owner to ensure alignment
• Achieve a 25% increase in overall software adoption rates across the organisation within your first 12 months
• Implement a continuous feedback loop between users, Customer Success and the Product/Engineering teams
• Create and distribute monthly reports on software usage and user satisfaction
• Maintain a regular cadence of training sessions and recaps to bring new team members up to speed
• Communicate clearly and constructively, presenting tracking details to key stakeholders and gathering in-depth feedback from power users
• Contribute to a positive team culture, supporting others through the mentorship programme and leading by example

Benefits

• Hybrid Salary (50% of net salary paid in USD)
• 20 working days vacation plus all Argentina public holidays
• Private healthcare (OSDE 210)
• Adaptive/hybrid working from our offices in HIT Polo (Palermo)
• Free breakfast and lunch when in office
• Access to learning and development opportunities
• Mobility programmes – work from another country for up to 30 days!