Account Manager, LATAM

Braze is seeking a customer-focused Account Manager to manage and grow relationships with clients across LATAM. The role requires a strong understanding of digital marketing, customer engagement solutions, and the ability to build long-term relationships in a fast-paced environment.

Requirements

• Manage and grow relationships with clients across LATAM
• Develop and execute account plans to meet and exceed client expectations
• Identify and cultivate relationships with decision-makers and influencers within client organizations
• Expertise Across Sales Stages: Demonstrates mastery from initial qualification to Closed Won
• Customer-Centric Strategy: Deeply understands customer needs, decision-making processes, and timelines to drive effective engagement
• Strategic Deal Progression: Advances deals with well-timed actions and stakeholder collaboration
• Renewal approach and strategy: understands and effectively manages Braze’s renewal process within the customer lifecycle
• Partner with Customer Success, and Product teams to align on client strategies, product updates, and support needs
• Communicate client feedback and insights to internal teams to help shape product development and feature prioritization
• Stay informed on regional market trends, competitive landscape, and industry best practices to provide relevant insights to clients
• Support regional go-to-market initiatives and help expand our presence across LATAM by identifying new business opportunities within your portfolio
• Bilingual proficiency in Portuguese, English and Spanish

Benefits

• Competitive compensation
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®