Sales Operations Specialist

Sales Operations Specialist (Greater Chicago Area)

The Sales Operations Specialist (SOS) is responsible for managing assigned client accounts with a strong emphasis on delivering exceptional service to both internal and external stakeholders. This role centers on proactive data stewardship within the JANUS platform, ensuring the accuracy and integrity of account information through regular audits, order level reviews, and alignment with account goals and deliverables.

The SOS plays a critical role in identifying and escalating deviations from BRS’s standard operating procedures and uncovering opportunities for process improvement. Acting as a central liaison, the SOS collaborates cross-functionally with departments such as Purchasing and Demand Planning, Finance, Warehouse Operations, and IT to support seamless daily operations and drive client satisfaction.

Office Location

Morton Grove, IL

About Bunzl

• Bunzl was recognized as one of Forbes 2022 America’s Best Mid-Sized Employers.
• Bunzl is a global company that offers job stability and career growth.
• A full range of great benefits including paid time off, medical, dental, vision, 401(k), educational assistance and much more to help employees take care of themselves and their family.
• A proud commitment to Diversity, Equity, and Inclusion (DEI) initiatives driving awareness and creating a diverse, equitable, and inclusive culture.
• A green company with specific programs to enhance and upgrade business practices and procedures to reduce harmful effects on the planet.

Responsibilities

• Serve as a role model of BRS’s company culture by consistently demonstrating core values.
• Manage direct customer communications with professionalism and responsiveness, ensuring timely resolution and customer satisfaction.
• Partner with the National Account Manager (NAM) to support the successful execution of distribution programs for assigned accounts.
• Respond to all client inquiries within the same business day whenever possible, and no later than 24 hours.
• Attend all required meetings and meet deadlines, proactively communicating any delays to the management team.
• Resolve client issues to full satisfaction or escalate appropriately; provide daily updates until resolution is achieved.
• Maintain accuracy across all relevant data sets through proactive troubleshooting and oversight, including item pricing, e-commerce website data, cost centers, customer account numbers, 569 reports, customer catalog, canceled lines, EDI errors, and GL codes.
• Foster transparency by escalating issues to appropriate decision-makers when necessary.
• Accurately and efficiently enter all sales orders, including pushes, debits, and credits.
• Demonstrate working knowledge of the new store process and execute tasks as needed, escalating proactively when required.
• Submit invoices to customers promptly, as prescribed.
• Monitor e-commerce orders to ensure compliance with program parameters and standard processes.
• Generate and review required reports in accordance with established policies and procedures.
• Analyze data sets to identify and address anomalies, preventing potential errors.

Requirements

• High school diploma, or GED equivalent required.
• Bachelor’s Degree preferred.
• Minimum of 2 years of experience in client-facing roles, demonstrating strong relationship management and communication skills.
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Experience with Power BI reporting and AS/400 systems is a plus.

Compensation

Salary Range: $55,000 to $70,000 annually depending upon education and experience.

Benefits

• Medical, Dental & Vision Benefits first of the month following 30 days.
• Flex Care and Health Care Spending Account.
• Life Insurance.
• Paid Time Off – Vacation, Sick, Holidays and Personal Time.
• Parental Leave.
• 401(k) with generous company match.
• Tuition Reimbursement program.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. Bunzl North America is headquartered in St. Louis, Missouri and operates more than 100 warehouses serving all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico.