Customer Experience Representative

Burlington Telecom is looking for a Customer Experience Representative who is willing to work hard and grow with the company.

Requirements

• Ability to prioritize and organize effectively
• Knowledge of basic mathematics
• Knowledge of video, broadband, and phone products and services
• Knowledge of common phone etiquette and de-escalation techniques
• Able to communicate clearly, educate customers and promote/sell company services
• Able to work independently and plan accordingly to complete daily assignments
• Must be flexible and able to handle multiple tasks concurrently
• Adapting, learning and delivering the best customer service our industry can give.
• Sell and promote company products and services
• Research customer complaints, processing payments and billing adjustment
• Achieve sales goals by soliciting new and or up sell services
• Follow up on and close sales leads
• Resolve customer account issues
• Perform other duties as may be requested by supervisor
• Performs service order provisioning through multiple user interfaces of the following types
• Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers
• Follow all safety rules and comply with company policies and specifications
• Speak and understand English language proficiently
• 3 years of CATV or other relevant technical/electronic experience
• High school diploma or GED equivalent
• Bilingual preferred
• Valid driver’s license
• Willing to participate in NCTI certification/development courses

Benefits

• Family Medical (3 plans to choose from)
• Dental
• Vision
• Company funded HSA
• Company Paid Short Term Disability
• Company Paid Long Term Disability with Voluntary option
• Company Paid Parental Leave
• Company Paid Life as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Volunteer Paid Time Off
• Paid Holidays