Customer Success Specialist

Buxton, the global leader in retail customer analytics, is seeking a detail-oriented, self-starting Customer Success Specialist to join our dynamic team in Fort Worth, TX. This is an exciting opportunity for a customer support professional to combine their technical expertise, problem-solving skills, and relationship-building prowess to make a real impact in the world of customer success.

About the role:

• Be the expert on Buxton’s SCOUT platform, guiding new customers through its intricacies and ensuring they start their journey with Buxton on a clearly defined path to success
• Manage a flurry of chat conversations and inbound/outbound calls, identifying customer needs, clarifying information, researching issues, and delivering solutions promptly and accurately
• Exceed customer expectations by building long-lasting relationships and providing that extra touch of care
• Maintain comprehensive records of all interactions in our call center database to ensure consistent and outstanding service
• Stay on top of the latest tech developments and provide ongoing customer training as new versions of our platform tools are released

Qualifications:

• Bachelor’s degree in business, sales, economics, real estate, statistics, math, or a similar field (work experience can be considered in lieu of a degree)
• Experience using Microsoft Suite products, especially Excel
• 1+ year of customer support experience (preferred)
• Familiarity with mapping software (preferred)
• 2+ years of helpdesk experience (preferred)
• Salesforce experience (preferred)

Why Buxton?

• A targeted base salary range of $55,000 to $57,000 and bonus eligible.
• Comprehensive benefits package effective the first day of the month following hire date with several company-paid offerings.
• Quarterly enrollment 401(k) with 50% company match up to employee’s 6% contribution, vested in only 3 years.
• Front-loaded PTO and 9 paid holidays.
• A commitment to diversity, inclusion, and belonging.

This is a hybrid role with in-office requirements (3 days a week) at our Fort Worth, TX office. During the onboarding period, there is an expectation for the newly hired individual to be on-site 5 days a week for training.

If you’re a solutions-focused, critical thinker with excellent communication skills and a passion for helping clients succeed, we want to hear from you! Join Buxton and help shape the future of customer engagement across all channels.

Apply now and let’s exceed customer expectations together! 🚀

#customersuccess #technicalsupport #retailanalytics #fortworth #nowhiring

Employment is contingent upon the successful completion of a background check, as we are dedicated to providing a safe and secure work environment for all Buxton stakeholders. Please note that while we value global perspectives, we are unfortunately unable to sponsor work visas at this time. Applicants must be currently authorized to work in the United States.

Internal applicants should apply via Buxton’s applicant tracking system (Workable).

For even more career opportunities, visit https://apply.workable.com/elevar/ to view open positions at Elevar, a Buxton Company, LLC organization.

About Buxton

Buxton is the global leader in retail customer analytics. Backed by 30 years of expertise, we leverage a unique blend of data, analytics, and AI to empower businesses to understand their customers, increase the efficacy of their marketing campaigns, optimize site selection, and drive growth. With our recent acquisition of Elevar, a dynamic conversion tracking solution for fast-scaling e-Commerce brands, together we create an omni-channel powerhouse, and aim to provide data-driven insights and shape the future of customer engagement across all channels.

Our commitment to diversity

At Buxton, we believe that diversity of thought, background and experience makes us stronger. We are committed to building an inclusive workplace where everyone feels valued and empowered to bring their authentic selves to work. We value an environment of belonging, where diverse perspectives are celebrated, and each individual has the support and resources to thrive.

EEO statement

Buxton is committed to a diverse and inclusive workplace. Buxton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. All employment is decided on the basis of qualifications, merit, and business need.

Tagged as: Customer Success