Partner Success Manager

Partner Success Manager will carry a portfolio of UK and EU university accounts and work directly with DVCs, Pro Vice-Chancellors, learning and teaching teams, and academic staff to achieve measurable improvement in assessment design and delivery. They will build relationships that compound and drive growth through demonstrated value.

Requirements

• 5+ years in customer success or account management — ideally in EdTech or SaaS with institutional buyers.
• Genuine fluency in UK higher education — how institutions make decisions, who the real stakeholders are, and what they actually care about.
• Strong commercial instinct combined with a genuine orientation toward customer outcomes.
• Excellent communication across registers — as comfortable in a procurement conversation as in a pedagogy discussion.
• Complex institutional environments are interesting to you. You move toward hard conversations, not around them.
• You are genuinely interested in teaching and learning — this is not just a sector you work in.