Customer Experience Specialist

Seeking a Customer Experience Specialist to provide high-quality customer service in person and over the phone for Mecklenburg County Code Enforcement.

Requirements

• Provide front-line customer service in the lobby and via telephone
• Direct customers to appropriate Code Enforcement staff
• Assist customers with completing permit applications
• Help customers set up accounts within the Accela system
• Answer general questions and provide accurate information
• Maintain professionalism and a positive customer-focused attitude at all times
• Perform other related administrative or customer service tasks as needed

Benefits

• Generous Paid Time Off
• 401k Matching