Director of Customer Experience

We are hiring a Director of Customer Experience (L4) to own the quality, consistency, and effectiveness of the CareMessage experience across customers, partners, and grant-funded programs. This role is responsible for ensuring that customers and ecosystem partners are successfully onboarded, engaged, supported, and enabled to realize value from the platform, with a strong focus on adoption, time to value, and long-term health.

Requirements

• 8–12+ years of experience in Customer Experience, Customer Success, Partner Success, Professional Services, or related roles.
• Proven track record as a people manager who develops high-performing teams, manages managers, and drives accountability and growth across cross-functional customer- or partner-facing teams.
• Strong background in customer and partner lifecycle design, enablement, and health measurement.