Senior Specialist, CRM & Sales Systems (CCL)

Role Overview

The CRM & Sales Systems Senior Specialist is responsible for platforms and technical tools to support trade sales channel growth, efficiency, and partner engagement/NPS. The role supports the Loyalty Rocks Reward Program, Oracle Sales Cloud, and Salesforce Marketing Cloud, and has responsibility for supporting launch and adoption of new/additional sales enablement tools as determined by leadership in the future.

What You Will Do

Support product roadmaps for tools under responsibility, coordinate Carnival IT development needs and prioritization, develop and maintain documentation and user training materials, and act as a key contact for vendor relationships.

Why It Might Be a Fit

This role requires strong IT management and business analysis skills, experience working in a business/product owner role, and vendor management experience with large/complex brands. The ideal candidate will have excellent verbal and written communication skills, the ability to handle multiple tasks, and a comfort working with diverse skills and senior team members.

Requirements

• Bachelors degree in MIS, Business, Computer Science or related field
• 5+ years experience
• IT management and Business Analysis skills
• Experience working in a business/product owner role
• Vendor management experience with large/complex brands
• Expert project management skills
• Ability to handle multiple tasks, meet deadlines, and focus on detailed projects for extended periods of time
• Excellent verbal and written communication skills
• Comfort working with diverse skills and senior team members

Benefits

• Cost-effective medical, dental, and vision plans
• Employee Assistance Program and other mental health resources
• Company-paid term life insurance and disability coverage
• 401(k) plan with company match
• Employee Stock Purchase plan
• Paid Time Off
• Holidays
• Vacation Time
• Sick Time
• Complementary stand-by cruises
• Employee discounts on confirmed cruises
• Special rates for family and friends
• Personal and professional learning and development resources
• On-site Fitness center at our Miami campus