Team Lead, Market Operations

Carvana is looking for a Team Lead, Market Operations to run the local Carvana hub and lead a team of Customer Advocates. The successful candidate will have a strong background in customer-facing teams, management experience, and a passion for developing and coaching employees. They will be responsible for driving production in a fast-paced customer service environment, managing complex and sensitive customer-facing issues, and improving the overall customer and Advocate team experience.

Requirements

• 5+ years work experience in a customer-facing team environment
• 3+ years of management experience
• Proven history of developing and coaching employees
• Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
• Excellent interpersonal and leadership skills
• Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience

Benefits

• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skillset and share your knowledge with others across the organization