Customer Success Manager

Customer Success Manager role at Catalis, a leading government Software as a Service (SaaS) provider, responsible for managing complex customer relationships, stabilizing relationships, rebuilding confidence, and helping customers progress towards modern, scalable solutions.

Requirements

• 2+ years of experience in Customer Success, Account Management, or a customer-facing role within SaaS, technology, or complex B2B environments
• High tolerance for ambiguity
• Strong relationship-building skills, including the confidence to have difficult conversations
• Exceptional problem-solving instincts and the ability to juggle multiple priorities simultaneously
• Comfort operating independently
• Persistence and an optimistic mindset—even in challenging situations
• Strong verbal and written communication skills
• Bachelor’s degree in business, communications, or a related field (or equivalent experience)
• Ability to complete Criminal Justice Information Services (CJIS) related training and pass a secondary FBI Level background check

Benefits

• Competitive salary and benefits package, including health, dental, vision insurance
• Unlimited PTO (paid time off)
• HSA and FSA options
• 401(k) plan with matching contributions
• Paid parental leave
• ABLE matching contributions for the disability community
• Employer paid short term and long-term disability insurance and group term life insurance
• Financial and legal assistance through our EAP (Employee Assistance Program)
• Opportunities for professional development and career advancement