Lead Customer Operations Analyst

The Customer Operations Lead is responsible for structuring, communicating, and optimizing systems and processes for critical functional processes across departments involved in the project. The role acts as a forward-thinking technologist responsible for driving automation and health scoring in the Customer Success Platform and digital engagement tools.

Requirements

• 3–5 years of experience working in a technical support or Customer Service environment, with 2–3 years indirectly managing people or relevant experience.
• Bachelor’s degree or equivalent work experience working in a related function
• Proficiency in Microsoft Tools (Excel, PowerPoint, Outlook) and Customer Success Platforms (e.g., Totango).
• Proven analytical and problem-solving abilities with experience managing and interpreting data to take action based on results.
• Exceptional rapport-building, listening, and questioning skills with the ability to effectively communicate to stakeholders at all levels of the organization.

Benefits

• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement