Senior Business Analyst

Position Overview

Senior Business Analyst with over 5 years of experience in Field Service Management tools and a strong background in the utilities and energy industries. The ideal candidate will have a consulting background and will play a pivotal role in analyzing client business processes, identifying requirements, and implementing FSM solutions to enhance operational efficiency.

Key Responsibilities

Requirements Gathering and Analysis

• Engage with clients to understand and document their business processes, needs, and objectives related to field service operations.
• Analyze and translate business requirements into functional specifications for FSM solutions.
• Conduct gap analyses to identify areas where current systems fall short of client needs.

Solution Design and Implementation

• Collaborate with technical teams to design FSM solutions that align with client requirements and industry best practices.
• Assist in configuring and customizing FSM tools, particularly OverIT’s platform, to meet specific client needs.
• Develop and execute test plans to ensure solutions meet specified requirements and quality standards.

Stakeholder Communication and Management

• Serve as a liaison between clients, project managers, and technical teams to ensure clear communication and alignment throughout the project lifecycle.
• Facilitate workshops and meetings to gather requirements, present solutions, and obtain stakeholder buy-in.
• Prepare and deliver presentations and reports to clients and internal stakeholders.

Process Improvement and Optimization

• Identify opportunities to enhance client business processes through the effective use of FSM solutions.
• Recommend best practices and innovative solutions to improve field service operations and efficiency.
• Monitor solution performance and suggest enhancements based on data analysis and client feedback.

Training and Support

• Develop training materials and conduct training sessions for clients to ensure successful adoption of FSM solutions.
• Provide ongoing support to clients post-implementation to address issues and optimize solution usage.

Educational Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field.
• Advanced degree (MBA or Master’s) is preferred.

Required Skills and Experience

• Minimum of 5 years of experience as a Business Analyst, with a focus on Field Service Management solutions in the utilities and energy industries.
• Demonstrated experience in requirements gathering, process analysis, and solution implementation.
• Familiarity with business integration requirements across technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.)
• Hands-on experience with SQL to access, retrieve, manipulate, and analyze data.
• Strong understanding of utility operations, asset management, and regulatory compliance.
• Excellent analytical and problem-solving skills, with the ability to think critically and propose effective solutions.
• Proficiency in using FSM software platforms; experience with OverIT’s solutions is a plus.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with clients and stakeholders at all levels.
• Strong project management skills, with the ability to manage multiple priorities and meet deadlines.
• Ability to travel to client site (domestic and/or international) as required and defined per project requirements.

Preferred Skills

• Consulting background with experience in client-facing roles and managing stakeholder relationships.
• Familiarity with GIS integration and mobile workforce management solutions.
• Knowledge of emerging technologies such as IoT, AI, and Machine Learning as they apply to Field Service Management.
• Professional certifications related to Business Analysis (e.g., CBAP) or Project Management (e.g., PMP).

Benefits

Health & Well-Being

• Medical Insurance
• Dental Insurance
• Vision Insurance

Peace of Mind

• Disability Insurance (STD/LTD)
• Flexible Spending Account
• Health Savings Account
• Basic Life/AD&D
• 401(k) plan

Work/Life Balance

• Paid Time Off
• Company Holidays
• Leave of Absence
• Flexible Work Schedules

Additional Perks

• Employee Referral Program
• Professional Development
• Charitable Contribution Match