Customer Success Manager, Milady (Remote)

Cengage is seeking a Customer Success Manager to drive digital adoption and ensure customer success for valued clients. The role involves leading onboarding, delivering instructor mentoring, monitoring digital usage, and navigating digital challenges. The ideal candidate will have 3-5 years of experience in customer success, account management, or educational technology implementation, with strong consultative and relationship-building skills, and familiarity with CRM systems and digital learning platforms.

Requirements

• Proven experience in customer success, account management, or educational technology implementation (3–5 years)
• Strong consultative and relationship-building skills to influence faculty and leadership
• Familiarity with CRM systems (e.g., Salesforce) and digital learning platforms

Benefits

• Comprehensive and rewarding Total Rewards package
• Opportunity to work in a global education technology company with a strong culture of inclusion, engagement, and discovery
• Chance to make a meaningful impact on the company’s growth strategy