Customer Success Manager position at Cengage, driving digital adoption and customer success for valued clients. Empowering students to discover the power and joy of learning.
Requirements
- Proven experience in customer success, account management, or educational technology implementation (3–5 years)
- Strong consultative and relationship-building skills to influence faculty and leadership
- Familiarity with CRM systems (e.g., Salesforce) and digital learning platforms
Benefits
- Competitive salary
- Comprehensive and rewarding Total Rewards package
- 401(k) plan
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
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