Sales Operations Manager

Sales Operations Manager

U.K. Remote

Who We Are

Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success, and ERP solutions—delivered on Salesforce’s leading cloud platform—provide services businesses with the intelligence and agility to deliver high-quality services, elevate customer experiences and accelerate growth. Headquartered in Austin Texas, with offices around the world, Certinia is backed by Haveli Investments, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.

The Role

Support the Certinia Sales Organization with a direct focus on strategic alignment with Sales RVPs and AVPs. You will act as the operational backbone for the sales leadership team, ensuring that our go-to-market strategy for the leading Services-as-a-Business platform is executed with precision.

What You Will Do In This Role

• Business Intelligence: Define and deliver advanced business analytics and key performance indicators (KPIs) to internal stakeholders, providing actionable insights into the Certinia sales cycle.
• Forecasting Leadership: Lead a rigorous weekly forecasting cadence, driving alignment across sales leadership, Solution Engineering, Partner Alliances, and Demand Generation.
• Pipeline Management: Drive monthly pipeline reviews to ensure robust quota coverage and targeted pipeline generation, specifically focused on Certinia’s core market segments.
• Operational Planning: Manage end-to-end sales planning, including quota/target assignment, account segmentation, territory mapping, and headcount planning.
• Process Excellence: Drive global consistency in business processes, identifying bottlenecks and implementing productivity improvements to shorten the lead-to-close cycle.
• Tech Stack Mastery: Optimize and manage workflows within our core sales applications, including Salesforce (SFDC), Clari, LinkedIn Sales Navigator, Outreach, Xactly, and other integrated tools.

What You Need To Be Successful In This Role

• Platform Expertise: High proficiency in Salesforce (SFDC) is required; experience with Certinia’s own PSA or ERP solutions is a significant plus.
• Analytical Rigor: Expert-level Excel skills and proficiency in the Microsoft Office Suite are essential.
• Education: Minimum of a bachelor’s degree from an accredited college/university; MBA preferred.
• Experience: Minimum of 5 years of relevant Sales Operations experience; 8+ years preferred, ideally within the Enterprise Software/SaaS space.
• Executive Presence: Proven ability to interface with and influence stakeholders at all levels, from individual contributors to Executive leadership.
• Agility: Ability to manage multiple, concurrent projects independently while thriving in a high-growth, fast-paced environment.
• Communication: Exceptional analytical, problem-solving, and presentation skills, with the ability to “tell the story” behind the data.