Director, Account Management

ChowNow is seeking a Director, Account Management to lead their post-sale revenue engine, overseeing renewal and retention across their restaurant base, and driving expansion through cross-sell and upsell.

Requirements

• 8+ years in Account Management, Customer Success, or post-sale revenue, with 4+ years leading teams
• Proven ownership of NRR and GRR in a SaaS or subscription business
• Experience running renewal motions across multiple contract types
• Strong forecasting discipline
• Data-fluency expertise in retention metrics
• Strong cross-functional leadership, especially with Sales, Marketing, Product, Finance, and Billing
• Excellent executive presence

Benefits

• Estimated Base Salary: $160,000 – $231,000
• Ongoing training and growth opportunities
• A “Best Place to Work” winner multiple times
• Rock solid medical, dental, and vision plans
• Mental Health Coverage
• Unlimited Paid Vacation
• 7 weeks of baby bonding time for all new parents
• 8 Weeks of Paid Pregnancy Leave
• 401(k) Matching
• Employer-contributing student loan assistance program or continuing education reimbursement program
• Employee Stock Incentive Plan
• Pet insurance for your fur babies