Customer Experience Customer Success Specialist – Splunk (Remote)

Hybrid Full TimeMontreal, Quebec, CanadaCisco

Role Overview

This role ensures the adoption of software and value realization that lead to successful renewals and business growth by leveraging AI-driven insights and a thorough understanding of customer environments and deployments to tailor adoption strategies.

What You Will Do

Drives strategic, technical and complex adoption strategies across large, strategic customer segments, managing high-complexity enterprise deployments where AI-analytics inform both planning and execution. Leads customized technical enablement initiatives such as executive briefings, architecture-specific workshops, and cross-functional onboarding programs.

Why It Might Be a Fit

Acts as a trusted advisor to senior customer leaders, helping them align Cisco technologies with long-term business outcomes. Oversees TAP execution and integration across multiple teams, ensuring adoption plans are integrated with broader account strategies and lifecycle motions.

Requirements

  • Bachelors + 5 years of related experience, or Masters + 4 years of related experience, or PhD + 3 years of related experience, or equivalent relevant work experience
  • Expert level (e.g., CCIE) or equivalent relevant certification expected. Industry trend certifications

Benefits

  • medical, dental and vision insurance
  • 401(k) plan with a Cisco matching contribution
  • paid parental leave
  • short and long-term disability coverage
  • basic life insurance
  • paid time away
  • optional 10 paid days per full calendar year to volunteer
  • annual bonuses
  • performance-based incentive pay on top of base salary

To apply for this job please visit cisco.wd5.myworkdayjobs.com.


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