Customer Experience Success Specialist – Splunk

Role Overview

This role ensures the adoption of software and value realization that lead to successful renewals and business growth by leveraging AI-driven insights and a thorough understanding of customer environments and deployments to tailor adoption strategies.

What You Will Do

Drives strategic, technical and complex adoption strategies across large, strategic customer segments, managing high-complexity enterprise deployments where AI-analytics inform both planning and execution. Leads customized technical enablement initiatives such as executive briefings, architecture-specific workshops, and cross-functional onboarding programs.

Why It Might Be a Fit

Acts as a trusted advisor to senior customer leaders, helping them align Cisco technologies with long-term business outcomes. Oversees TAP execution and integration across multiple teams, ensuring adoption plans are integrated with broader account strategies and lifecycle motions.

Requirements

• Bachelors + 5 years of related experience, or Masters + 4 years of related experience, or PhD + 3 years of related experience, or equivalent relevant work experience
• Expert level (e.g., CCIE) or equivalent relevant certification expected. Industry trend certifications

Benefits

• medical, dental and vision insurance
• 401(k) plan with a Cisco matching contribution
• paid parental leave
• short and long-term disability coverage
• basic life insurance
• paid time away
• optional 10 paid days per full calendar year to volunteer
• annual bonuses
• performance-based incentive pay on top of base salary