Customer Success Technical Leader (Technical Account Manager : Splunk)

Role Overview

As a Customer Success Security Area TAM, you will be passionate about customers and deliver impactful solutions. You will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform.

What You Will Do

Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization. Activities include, but not limited to: Onboarding & Enablement, Health Review & Remediation, Security Use Case Activation, Feature/Framework/Product Activation.

Why It Might Be a Fit

You will be a self-motivated Splunk expert eager to learn and adapt in a dynamic environment. You will guide account team members and customers on optimal use of the Splunk Enterprise Security, UBA/UEBA, and/or SOAR. Provide recommendations for improving customer’s technical health.

Requirements

• Fluent Japanese proficiency
• Deep technical knowledge of Splunk Enterprise Security (ES) configuration, administration, and development
• Experience with integrating and normalising data from diverse sources
• Understanding of the Common Information Model (CIM) and experience with data onboarding
• Strong command of Search Processing Language (SPL); experience developing and optimizing correlation and risk-based alerting rules

Benefits

• Competitive salary
• Equity
• Healthcare
• PTO
• Retirement
• Learning budget
• Parental leave
• Wellness
• Visa/relocation
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays