Global Head of Sales Enablement & Product Onboarding

For additional information, please review .* Defining and leading the global strategy for Product Onboarding across the TTS business, including management of the product onboarding technology infrastructure and sales enablement tools* Driving digitization and standardization of client onboarding, documentation, and product setup processes* Partnering with multiple products, sales, operations, technology, and regional teams to simplify processes and improve speed-to-revenue* Implementing consistent controls and governance across product onboarding processes, ensuring regulatory and policy compliance* Developing and tracking KPIs including cycle time improvements, capability adoption, and client experience metrics* Leading and coaching a global team, including direct management of 3–5 employees, fostering a culture of performance, diversity, and innovation* Representing the area in global governance forums, steering prioritization and investment decisions* Driving global alignment while enabling regional and product-specific customization when required* 10-15+ years Product Management or Customer Onboarding or Project Management experience preferably in a bank environment with the focus on customer experience;* 5+ years of leadership experience managing cross-functional teams and complex global initiatives* Demonstrated expertise in digital onboarding, sales enablement frameworks, and client journey redesign* Excellent communication skills – ability to alter communications approach depending on your audience – level of seniority, technical acumen, internal vs. external, etc.;* Comfortable to chair senior dialogue in high-pressured environment and manage risk escalation appropriately within the organization;* Ability to work and drive cross functional groups of stakeholders, countries, global and regional teams* Design thinking- Successfully translate client journeys into business requirements and technical discussions;* Ability to think through user problems, find solutions that eliminates manual touch points for our clients;* Thought leadership – the ability to form convincing, data-driven opinions on your areas of expertise and articulate those ideas through white-papers, presentations and client interactions.* (Highly Preferable) – experience in Design Thinking and/or AGILE techniques to define Epics/Features and User Stories;
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