Customer Experience Specialists serve as the primary point of contact for support across a range of Citizen stakeholders, delivering high-quality support to ensure a consistent and positive customer experience. This position requires strong judgment, the ability to operate effectively in high-volume, real-time environments, and close collaboration with cross-functional teams.
Requirements
- Demonstrated ability to manage high-volume, multi-channel workflows, with strong prioritization and time management skills.
- Strong judgment in triaging the severity of customer issues across diverse verticals, including the ability to make real-time decisions that may directly impact customer safety.
- Experience in customer success, account management, or enterprise support functions, with a track record of building relationships and driving outcomes across the account lifecycle.
Benefits
- At least one fully employer-sponsored medical plan option
- Dental and vision coverage, with a small employee contribution
- Unlimited PTO
- Up to 14 weeks paid parental leave (for all parents)
- Monthly tech stipend
- Free mental health support
- Hybrid work environment + catered lunches (NYC HQ)
To apply for this job please visit jobs.ashbyhq.com.
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