Manager, Customer Experience

Role Overview

As the Manager, Customer Experience, you will participate as a member of the Branch and Department extended leadership team and provide strategic vision, leadership and guidance to support the delivery of services for the section and to advance the vision and goals of the Community Recreation & Culture Branch.

What You Will Do

Manage, supervise, lead and coach staff and a business unit, including oversight of recruitment, training, labour relations issues and performance management. Develop and approve operational procedures and training plans related to customer engagement and processing of transactions.

Why It Might Be a Fit

Build and maintain strong relationships across the Branch, Department and other areas of the City to ensure alignment with strategic priorities and City outcomes. Monitor and manage overall risk to the City’s reputation as well as risk to the programs and services of the Section.

Requirements

• Progressively responsible experience in customer strategy management, budget management, business planning, strategic management and conflict resolution
• Knowledge, training and/or education in Commerce, Marketing, Operations Management, Business Management, Retailing and Services, Sociology or a related field of study
• Proven leadership skills and experience motivating and building high performing teams, managing change and coaching

Benefits

• Salary: $108,838.80 – $136,046.09 (Annually)
• Hybrid work arrangement with the flexibility to work from both home and office
• EDO program
• Valid Alberta Class 5 driver’s license (or provincial equivalent)
• Business auto insurance
• Reasonable access and accommodations throughout the recruitment process
• Learn more about our benefits https://bit.ly/COEbenefits
• Talent sourced through this process may be considered for similar opportunities within the City of Edmonton