Civica is seeking a Product Operations Support Partner to help shape how customer voice influences product decisions across a large and evolving product portfolio. The successful candidate will sit at the intersection of Support and Product, bringing structure to complexity and driving measurable improvements in how the organization operates.
Requirements
- Experience in Product Operations, Support Operations, Service Delivery, or similar
- Strong process design and operational improvement experience
- Comfortable working across Support and Product teams
- Strong communication and stakeholder management skills
- Hands-on, proactive approach with a “roll sleeves up” mindset
- Ability to bring structure and clarity to complex or evolving environments
- Experience working in fast-paced or scaling organisations
Benefits
- 25 Days Annual Leave + bank holidays
- Days of Difference – Up to 3 extra days off for volunteering
- Pension Contributions – 5% employer match
- Income Protection – Up to 75% salary cover for long-term illness
- Life Assurance – 4x salary tax-free lump sum
- Critical Illness Cover – £25,000 lump sum (extendable to dependents)
- Private Medical Insurance – Fast access to private healthcare
- Health Cash Plan – Claim back physio, therapies & more
- Dental Insurance – Cover for routine & emergency care
- Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles
- Affinity Groups – Join employee-led communities
- Bounty Bonus – Refer a friend & get rewarded
To apply for this job please visit jobs.workable.com.
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