Customer Success Manager

Claritas Rx is a venture-backed digital health startup that brings clarity to the challenges of specialty biopharmaceutical products. The company is seeking a Customer Success Manager to ensure customers realize value, drive adoption, and achieve desired business outcomes from their solutions.

Requirements

• Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels.
• Strong analytical and problem-solving skills, with a creative and data-driven approach.
• Exceptional attention to detail and clear, concise written and verbal communication.
• Advanced quantitative analysis skills and expert-level proficiency with Microsoft Excel.
• Proven ability to build and maintain strategic customer relationships and manage client-focused projects.
• Demonstrated capabilities in problem-solving and resolution, project coordination and organizational skills, expectation-setting and alignment of priorities, active listening and understanding customer needs, solution knowledge and the ability to apply insights to business challenges, empathy and relationship-building, and tenacity and persistence to drive outcomes.

Benefits

• Competitive salary of $120,000 to $135,000
• Benefits package

Tagged as: Clari, Data Analysis, Excel, Project Management