Customer Success Manager

Claritas Rx is a digital health startup that brings clarity to the challenges of specialty biopharmaceutical products in the marketplace. The Customer Success Manager will be responsible for driving overall success, value realization, and long-term partnership growth with key customer stakeholders, including executive sponsors, business leaders, and operational teams.

Requirements

• Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels.
• Strong analytical and problem-solving skills, with a creative and data-driven approach.
• Exceptional attention to detail and clear, concise written and verbal communication.
• Advanced quantitative analysis skills and expert-level proficiency with Microsoft Excel.
• Proven ability to build and maintain strategic customer relationships and manage client-focused projects.
• Demonstrated capabilities in problem-solving and resolution, project coordination and organizational skills, expectation-setting and alignment of priorities, active listening and understanding customer needs, solution knowledge and the ability to apply insights to business challenges, empathy and relationship-building, tenacity and persistence to drive outcomes (‘grit’).

Benefits

• Competitive salary of $120,000 to $135,000
• Benefits package

Tagged as: Clari, Data Analysis, Excel, Project Management