Customer Success Manager

Claritas Rx is a venture-backed digital health startup that brings clarity to the challenges of specialty biopharmaceutical products in the marketplace. As a Customer Success Manager, you will be responsible for ensuring customers realize value, drive adoption, and achieve desired business outcomes from our solutions.

Requirements

• Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels
• Strong analytical and problem-solving skills
• Exceptional attention to detail and clear, concise written and verbal communication
• Advanced quantitative analysis skills and expert-level proficiency with Microsoft Excel
• Proven ability to build and maintain strategic customer relationships and manage client-focused projects
• Problem-solving and resolution
• Project coordination and organizational skills
• Expectation-setting and alignment of priorities
• Active listening and understanding customer needs
• Solution knowledge and the ability to apply insights to business challenges
• Empathy and relationship-building
• Tenacity and persistence to drive outcomes (‘grit’)

Benefits

• Competitive salary of $120,000 to $135,000
• Benefits package
• Opportunity to make a significant impact on a first-in-industry digital health solution

Tagged as: Clari, Excel, Project Management