Customer Success Manager – Wave 01

ClearSource is hiring a Customer Success Manager to support a new partnership with a US-based B2B startup in the dental industry. The role is responsible for onboarding new dental practices, guiding them through the platform, and building relationships with dentists and office staff.

Requirements

• Minimum 2 years of experience in customer success, account management, merchant onboarding, implementation, or a similar client-facing role
• Bachelor’s degree in business, Communications, Marketing, or a related field (or equivalent work experience)
• Excellent English communication skills, both written and verbal
• Strong phone and video-call presence
• Proven ability to manage multiple accounts and onboarding projects simultaneously
• Tech-savvy and quick to learn new SaaS platforms
• High level of empathy, patience, and professionalism
• Willingness and ability to work full-time US business hours (night shift in the Philippines)
• Willingness to transition from work-from-home to an onsite work arrangement

Benefits

• Competitive salary
• Medical and dental insurance
• Group life insurance
• Paid time off (PTO)
• Outstanding career growth opportunities
• Free meal for onsite employees