Strategic Scaled Customer Success Manager

We are looking for a talented Customer Success Manager who is looking to make an impact on our school district customers and join our growing team.

Requirements

• 2-4 years of customer success, account management, management consulting, IDM and MFA technical support, or comparable experience
• Experience managing K-12 school district accounts
• Strong communication skills
• Comfortable explaining complex products to both technical and non-technical audiences
• Ability to communicate easily with CIO’s/CTO’s
• Comfortable mediating conflict and handling objections
• Passion for solving technical problems to help others
• Collaborator, adept at partnering with other teams to deliver high-impact results
• Ability to proactively identify gaps in existing processes and design enhancements to improve efficiency and business performance
• Problem solving skills
• Capable of managing difficult and complex situations and implementing solutions to solve problems
• Ability to balance the needs of the customer and the business
• Strong organizational and operational skills to effectively manage 500+ accounts

Benefits

• Flexible Paid Time Off
• Paid Parental Leave
• Top-notch healthcare, vision, and dental coverage
• Best-in-class mental healthcare service
• Generous personal development yearly budget
• Comprehensive Learning & Development program
• Annual company and team events