Elite is a trusted automation platform for law firm operations. The Client Account Manager owns the full post-sale lifecycle across a portfolio of high-value law firm clients, driving retention, expansion, adoption, and long-term value realization.

Requirements

Own a portfolio of strategic clients as their primary point of contact and trusted advisor
Build deep, multi-threaded relationships with executive and operational stakeholders
Develop and maintain detailed account plans, including growth strategy, risks, and success metrics

Maintain accurate CRM records, forecasts, and opportunity tracking
Identify and execute upsell and cross-sell opportunities aligned to client goals
Partner with Solutions Consultants to deliver ROI-driven proposals and tailored demos
Drive commercial outcomes while maintaining a customer-first mindset
Monitor account health, usage trends, and engagement data
Proactively identify at-risk accounts and execute mitigation plans
Own renewal strategy in partnership with Sales and Customer Success leadership

Lead onboarding, adoption strategy, and ongoing success planning
Deliver training sessions, webinars, and strategic workshops
Ensure customers are fully leveraging Elite’s platform capabilities
Translate product value into measurable business outcomes
Act as internal customer advocate across Product, Engineering, Support, and Marketing
Provide structured feedback to influence roadmap priorities
Partner closely with Customer Success, Services, and Sales to deliver seamless customer experience
Perform other duties as assigned to support departmental and company objectives