A fast-growing startup is looking for a Head of Customer Success (Fractional) to join on a part-time remote basis (~10–20 hours/week). This role involves leading a team of CSMs, improving the customer journey, owning retention strategies, and implementing systems from scratch. The ideal candidate has 8+ years in B2B SaaS Customer Success and a builder mindset. This position offers flexibility and the opportunity to grow into a full-time role.
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