Customer Success Manager

As a Customer Success Manager at Clutch, you will own a portfolio of 16-20 mid-market accounts, drive adoption and value realization, and collaborate with internal teams to deliver customer outcomes. This is a remote role open to US-based candidates with a small share of travel (approx. 15%).

Requirements

• 2-4 years of experience as a Customer Success Manager or other customer-facing role in a fast-paced environment
• Willingness to travel up to 15 percent for QBRs, onboarding workshops, and executive meetings
• Proven success managing a portfolio of mid-market B2B accounts (about 10 to 20 accounts)
• Developing executive presence; comfortable engaging with director and VP-level contacts
• Resilience and adaptability when working with fragmented or less mature customer organizations
• Bias to action and ownership mindset, able to move initiatives forward in ambiguous environments while respecting process
• Commercial acumen with experience identifying and driving expansion opportunities
• Data fluency, with the ability to interpret customer and operational data, identify trends, and craft ROI narratives with before/after metrics
• Strong collaboration skills with a track record of working cross-functionally, especially with product, to deliver customer outcomes
• Technical fluency and ability to translate product capabilities into business value
• Background in financial services or other regulated industries strongly preferred

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan