Customer Success Manager

Coalition is looking for a Customer Success Manager to provide high-level customer support and service to prospective and current customers. The ideal candidate will have experience in customer-facing roles, excellent communication skills, and a positive attitude.

Requirements

• 2+ years in a customer-facing support, service, operations, or customer success role, ideally in a high-volume B2B environment
• Prior insurance experience is a plus, but not required; strong interest and ability to ramp quickly are essential.
• Demonstrated ability to own and resolve complex customer issues end-to-end, exercising sound judgment on when to self-solve vs. escalate.
• Excellent interactive and communication abilities, both written and verbal, especially in customer-facing roles
• Strong organizational skills and attention to detail; comfortable working in multiple systems and following structured processes without losing sight of the customer outcome.
• Resourceful, enthusiastic, and a desire to operate in a start-up environment
• Incredibly positive attitude

Benefits

• 100% medical, dental and vision coverage
• Flexible PTO policy
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
• Competitive compensation and opportunity for advancement