Process Manager Commercial Team Sales Operations

Job Description

As part of the strong development of its Business Information Services, Coface is recruiting a Global Process Manager- Commercial Team Business Information.

Part of Group Commercial Sales Operations team, the Commercial Process Manager is focusing in designing and implementing commercial centered processes to improve operational performance.

He/She drives projects to streamline processes and align with multiple key stakeholders to ensure we are delivering excellence in our commercial operations.

He/She collaborates with functional and local areas of the business to deliver on the readiness, enablement and activation of processes, that enhance and accelerate the benefits/value of commercial operational excellence programs.

He/She plays a key role in connecting the commercial view into the process design.

Key Responsibilities

• Work in collaboration with Group Business Information cross-functional leads, to identify process improvement opportunities
• Drive prioritization and selection of strategically relevant process initiatives
• Facilitate workshops to understand and map existing processes & identify pain points
• Monitors, documents and presents process improvements
• Define the KPIs to monitor new processes implementation and work hand to hand with head of Group BI commercial analytics to ensure proper tracking
• Participate and/or lead Business Projects work streams as needs necessitate

Skills & Qualifications

• Master’s degree in economics, Business Administration, IT or others
• 3+ years of experience with proven track record in process optimizations, operational excellence, lean management
• Experience in mapping processes (VSM’s) and implementing impactful improvements with efficiency savings. Lean certification would be a plus
• Deep E2E knowledge of sales processes
• Superior interpersonal skills to drive cross-functional collaboration and lead change initiatives
• Polished written and oral communicator in French and English
• Creative, innovative, analytical and collaborative
• Project management and facilitation skills
• Highly organized, design-minded and detail-oriented

Additional Information

• The opportunity to build your career internationally in a large global company, one of the world leaders in its field
• Opportunity to acquire knowledge in the field of business information services, trade credit insurance and finance
• An unique professional and human experience, in the expert environment