Technical Account Manager

Cogent Security is an Applied AI Lab building the next generation of AI agents for cybersecurity. They’re looking for a Technical Account Manager to own the technical success of new customers from kickoff through initial production rollout and early expansion. The role requires a strong technical foundation, excellent communication skills, and experience in technical, customer-facing roles.

Requirements

• 5+ years of experience in a technical, customer-facing role
• Proven track record leading technical deployments or implementations for enterprise or mid-market B2B SaaS customers
• Strong technical foundation: comfortable reading and discussing code, reasoning about APIs and authentication, working in the command line, and navigating cloud infrastructure (AWS, GCP, or Azure)
• Familiarity with modern data and integration patterns — REST and webhooks, SSO/SAML/OIDC, containerization, CI/CD concepts
• Excellent written and verbal communication skills
• Project management instincts
• A bias toward ownership: when something falls between teams, you pick it up and make sure it gets done
• Comfort working remotely across time zones and traveling occasionally (roughly 10–20%) for customer on-sites and company gatherings
• Experience at a high-growth SaaS or infrastructure company during a scaling phase
• Background in software engineering, DevOps, or site reliability
• Prior experience building a deployment or onboarding function — not just executing within one
• Working knowledge of Python, SQL, or a scripting language you reach for to automate the tedious parts of the job
• Prior experience working in Cyber-Security