Inside Sales Representative (Hybrid) ​

Inside Sales Representative (Hybrid) role involves building and nurturing relationships with laryngectomy patients, providing product information and support, and guiding them to make informed purchasing decisions. The role requires empathy, strong communication skills, and a commitment to supporting the unique needs of the laryngectomy community.

Requirements

• Develop and manage sales leads through the sales cycle
• Develop and implement Direct to Consumer (DTC) Marketing plans
• Work with Territory Sales Managers to plan and organize patient meetings and courses
• Complete customer outreach and contact potential new customers referred by outside leads, doctors’ orders, insurance info, web shop inquiries, etc.
• Proactively contact all customers that have not placed an order in the last month to sell customer new products
• Contact customers with up-selling, cross selling and consultative selling opportunities
• Contact new customers after first order
• Work with outside sales reps on DTC activities
• Increase HME sales through customer follow-up
• Follow-up on all sample distributions to patients
• Solicit new customers through direct leads and cold calls
• Respond to every voicemail, email, or internal customer within four hours
• Act as a backup to team members when they are out of the office
• Process existing customer sales orders according to department instructions and quality procedures
• Maintain departmental standards for one-call resolutions and minimal calls to voicemail

Benefits

• Competitive Pay
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Wellness Resources
• State of the Art Facility