Customer Success Manager

Customer Success Manager at CommerceIQ, a AI-powered digital commerce platform, responsible for driving value to customers and growing strategic engagement. The role involves technical discovery, platform configuration, and embedding CommerceIQ into customers’ commercial and operational workflows.

Requirements

• Bachelor’s degree required
• 4-8 years of experience in solution consulting, technical account management, or deep sales and planning in retail or CPG
• Proficiency in navigating and configuring enterprise platforms, ideally with exposure to eCommerce analytics, pricing systems, or CPG/retail data workflows
• Hands-on experience with configuring data pipelines, metrics, reports, or automated workflows within a SaaS platform
• Ability to design and deliver impactful, customer-specific training programs and documentation
• Familiarity with low-code tools to configure AI-driven workflows or agents and data interpretation, SQL, dashboards, or Business Intelligence (BI) tools
• Experience working with AI-driven platforms or products, including the ability to translate AI capabilities into actionable customer use cases and measurable business outcomes
• Strong strategic thinking and problem-solving skills, with the ability to translate customer needs into actionable strategies
• Exceptional ability to build trusted, consultative relationships with senior business and technical stakeholders
• Strong commercial acumen and understanding of operational workflows within CPG, retail, or eCommerce environments
• Excellent communication and storytelling skills, with the ability to translate technical concepts into actionable business value
• Experience in driving adoption and change management across cross-functional customer teams
• A proactive, outcome-oriented mindset, focused on enabling customer success and value realization at scale

Benefits

• Comprehensive medical, vision, and dental coverage
• A 401(k)-retirement plan
• Short & long-term disability insurance
• Life insurance
• Paid parental leave
• Monthly reimbursements for wellness, phone, and internet
• 10+ paid company holidays in each calendar year and unlimited PTO