Customer Service Manager (Route & Account Management)

Role Overview

The Customer Service Manager (CSM) is responsible for delivering exceptional customer service while managing client accounts and supporting route operations. This role oversees route drivers, conducts customer site visits, resolves service issues, and helps drive customer satisfaction, retention, and account growth.

What You Will Do

Key Responsibilities include site visits and client retention, assisting branches with grand openings, ensuring compliance with local and national account standards, and developing account level incremental sales plans.

Why It Might Be a Fit

The ideal candidate is customer-focused, organized, and proactive, with strong communication skills and the ability to build lasting client relationships in a fast-paced environment.

Requirements

• Demonstrated customer service experience
• Proven experience managing teams of approximately 5–10 associates
• Experience overseeing 20–50 client accounts
• Valid Non-CDL Class C driver’s license
• Minimum of 3 years of driving experience
• Ability to operate or learn material handling equipment
• Must be able to travel to client sites as needed
• Must be able to lift to 50 lbs. on a consistent basis

Benefits

• Yearly Bonus Opportunity
• Company Car
• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave