Customer Engagement Supervisor (Inside Sales)

The Customer Engagement Supervisor position requires maintaining day-to-day operations of a Customer Engagement Sales team, supervising staff, and building a high-performing team to help promote business growth.

Requirements

• Maintain day-to-day operations of a Customer Engagement Sales team
• Supervise staff
• Build a high-performing team to help promote business growth
• Manage sales team including setting/achieving sales goals and managing performance
• Organize, direct, and monitor daily activities of Customer Engagement Sales members
• Distribute workload to team, monitor and review performance, document activities
• Monitor sales calls by observation of customer engagement sales member’s demeanor, accuracy of product/service representation, and ability to match the customer to appropriate product/service; provides feedback as needed
• Monitor, analyze, and review productivity levels, generate necessary reports to support analysis, provide/recommend corrective actions to assist with increased productivity
• Answer questions from team members and provide suggestions as appropriate
• Manage timecards, performance reviews, documentation of feedback, maintain records of requests and complaints
• Manage workers and resolve grievances; if needed, escalates to management for assistance
• Build a strong, high-performing team that enjoys fun and competition and strives to meet/exceed required metrics
• Prepare and report any required stats, as requested to monitor the success of the program
• Identify areas of opportunity and provide feedback to those impacted
• Maintain thorough knowledge and expertise in all offered products and services
• Perform Customer Engagement Sales duties as needed
• Ability to handle direct calls, emails, and/or chats from customers
• Provide service courteously, accurately, and efficiently to team members, co-workers, and customers
• Any additional tasks/projects as assigned by the management team

Benefits

• Competitive base pay
• Medical insurance (98% company-paid)
• Dental and Vision insurance (100% company-paid)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program