Associate Customer Success Partner

Associate Customer Success Partner

As an Associate Customer Success Partner at CreatorIQ, you will serve as the strategic advisor to a portfolio of high-value customers, helping them unlock business outcomes through influencer marketing. You’ll align CreatorIQ’s platform capabilities with your customers’ evolving goals, driving long-term program success, executive engagement, and value realization.

You’ll lead with insight—not activity—building trust-based, multi-threaded relationships with key stakeholders and translating customer objectives into actionable strategies. Your work will be measured by customer health, gross retention, and program maturity, as you guide customers across a value-driven, outcomes-focused journey.

What You’ll Do

• Serve as the primary strategic partner for your customers, owning value realization, long-term planning, and program engagement.
• Align customer goals to platform capabilities—demonstrating how CreatorIQ accelerates measurable impact across the marketing funnel.
• Build deep, multi-threaded stakeholder relationships, including executive sponsors, through regular communication and periodic in-person meetings.
• Lead strategic business reviews, maturity assessments, and growth planning sessions that connect program development to broader marketing objectives.
• Partner with Strategic Insights Managers to deliver off-platform analysis, benchmarks, and strategic recommendations that support customer evolution.
• Use data to proactively identify opportunities and risks, influence adoption, and support continuous program growth.
• Collaborate cross-functionally with teams including Implementation, Product Education, Support, Sales, and Insights to ensure a seamless, value-focused customer experience.
• Act as the internal advocate for your customers—translating feedback and market trends to improve product, support, and the overall customer journey.
• Maintain account documentation (success plans, meeting recaps, engagement history, health indicators) to support consistent, proactive account management.

Who You Are

• Passionate about influencer marketing, creator content, and the future of digital media.
• 1+ years in a strategic, customer-facing role (CSM, Strategy, Consulting, or Client Services), supporting marketing or influencer initiatives.
• Skilled at leading executive conversations, connecting business outcomes to platform value.
• Comfortable navigating complex organizations and building relationships from day-to-day users to C-suite stakeholders.
• Experienced in translating data into compelling narratives, insights, and strategies.
• Highly organized, self-directed, and capable of managing a dynamic book of business with a proactive mindset.
• Adept at leading structured, high-impact engagements like business reviews, level set maturity mapping, and strategic planning.
• Curious, collaborative, and growth-minded—eager to evolve with a fast-paced, scaling organization.
• Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.