Senior Business Intelligence Analyst

Want to be part of a company that empowers you to innovate and implement your powerful ideas as you help shape the future of cybersecurity? Since 2012, CRITICALSTART has assisted in safeguarding numerous businesses from cyberattacks, preparing them for upcoming threats, and earning a plethora of awards along the way.

We thrive on innovation, devoid of bureaucracy. CRITICALSTART pioneered the first MOBILESOC app for on-the-go threat detection and response, devised a method to automatically resolve the majority of security alerts, and introduced services that reduce alert investigation time by 99.3% (our analysts truly appreciate us for that).

Everything we do revolves around our three core principles:

• Do what’s best for our customers.
• Do what’s best for our employees.
• Don’t do things that suck.

That’s basically it.

If you’d prefer to hear from our Critical Crew, watch this video to learn about their perspectives. Look at our Glassdoor reviews for another internal viewpoint (Pssst…want to grab our attention when you submit your resume? Include something about our Glassdoor reviews that resonated with you).

What can we offer you?

• Daily opportunities to make a difference. Whether it’s protecting our customers from attacks and breaches or contributing to the greater good.
• An abundance of intelligent, talented, high-performing individuals to collaborate with. We value accountability, support each other’s growth, and genuinely enjoy what we do.
• An approach of continuous improvement to revolutionize our industry and surpass mediocrity. While many cybersecurity companies hire competent individuals, we believe in striving for excellence. Don’t you believe you’re capable of more than just being good?
• Constant learning, unlocking innovative ideas, and a nurturing, cooperative environment.
• Extensive industry recognition. We receive so much acclaim that it’s nearly overwhelming. Almost.
• Our teammate put it best: “Every day presents new challenges and ample opportunities for professional growth… Your contributions directly impact the company’s overarching purpose, and the sense of belonging and culture are unparalleled.

Are you passionate about transforming data insights into action? As a Senior Business Intelligence Analyst at Critical Start, you will play a key role in shaping the direction of our Go-to-Market organization, driving strategic decision-making, and fostering cross-functional alignment through data.

In this role, you will apply your expertise in analytics, reporting, and strategic planning to support teams across Sales, Marketing, Customer Success, Product, and other departments. To succeed, you’ll combine technical skills with a knack for creative problem-solving. You should feel equally confident building a dashboard and presenting strategic insights to executive leadership.

This is a unique opportunity to work at the intersection of analytics, strategy, and execution, influencing the future of our organization through data. As a valued member of our Revenue Operations team, you will lead business intelligence initiatives that provide actionable insights to inform decisions and drive growth. Our team is rapidly growing, and this role offers the chance to make a meaningful impact every day! This role is open to remote candidates within the U.S.

• Own foundational reporting and analytics for Sales, Marketing, Customer Success, and Product organizations
• Maintain, enhance, and develop GTM reporting and dashboards
• Provide proactive strategic analysis and actionable recommendations based on a deep understanding of business practices, company targets, and market trends
• Establish and maintain best practices for data hygiene, integrity, and retention
• Collaborate with technical counterparts to build strong data foundations
• Maintain and refine forecast models for sales and renewals, making continuous improvements to forecast accuracy and intelligence
• Partner with Revenue Operations Director to lead GTM projects as assigned
• Support reporting and analytics for annual planning, quarterly Board reviews, capacity planning, and departmental KPI setting and tracking
• Stay up to date on emerging trends in business intelligence and analytics and identify opportunities to incorporate them into the organization

Required Qualifications

• 5+ years of experience in Business Intelligence and/or Data Analytics roles
• Ability to perform complex analysis on large data sets from multiple sources
• Advanced proficiency in Excel and Power BI
• CRM experience required
• Sales & Marketing analytics and forecasting experience
• Project leadership and demonstrated execution experience
• Comfortability in a role with regular C-suite and investor level visibility
• Ability to meet tight deadlines and thrive in a fast paced environment

Desired Qualifications: 

• Salesforce experience strongly preferred
• Clari, ZoomInfo, Jira experience a plus

Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously.

Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking.

Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do?

What does our Compensation and Benefits package entail?

• Competitive salary with bonus potential
• 100% employee coverage for healthcare/50% coverage for dependents
• Unlimited PTO (Paid Time Off) policy
• Paid Parental and Military Leave
• Dental and Vision Plan
• Employer-provided Life Insurance, Long-Term Disability, and Short-Term Disability coverage
• Additional Voluntary Life Insurance coverage
• 401(k) Plan with Matching Program
• Mines Employee Assistance Program
• Monthly Wellness Initiatives
• Optional Pet Benefits Discount Plan
• And a new Tesla… just kidding! Kudos for making it to the end.

We prioritize your privacy and security. Please note that Critical Start will never request financial information or sensitive personal data during the interview process. If you encounter any suspicious requests, do not respond and contact us directly at [email protected]. Thank you for helping us maintain a safe and trustworthy hiring experience.

Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Mental and Physical Requirements

It’s important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities.

Physical:  

• Stationary position for extended periods of time.
• Constantly operate a computer.
• Occasionally you may be required to move equipment or other items up to 20 lbs.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

Mental:  

• Must be able to apply established protocols in a timely manner.
• Make timely decisions in the context of workflow.
• Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota.
• Ability to work effectively and efficiently in high stress situations.
• Ability to simultaneously address multiple complex problems.

For positions that can or will be performed, in whole or in part, remotely within the U.S., range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, performance in the role and potential for revenue generation (sales roles only).

Compensation:

The total compensation range (base) being offered for this role is [$115,000 USD – $170,000 USD].

Additional Compensation:

This role is eligible for the following: Bonus Compensation.

Employment Benefits:

100% employee coverage for healthcare/50% coverage for dependents, unlimited PTO (Paid Time Off) policy, paid Parental and Military Leave, dental and vision plan, Employer-provided Life Insurance (up to $100K coverage), Long-Term Disability, and Short-Term Disability coverage, 401(k) Plan with Matching Program, 24/7/365 availability of Employee Assistance Program.

Application Deadline:

The application deadline for this position is February 28, 2025.

How to Apply:

Interested candidates are invited to visit our career site and apply for the position: https://www.criticalstart.com/careers/